Calling Companies

When I started the Gluten Free diet, I struggled to understand the labeling.  Some "gluten free" products listed "manufactured in facility that processes wheat products."
After about 6 months of timidness, i started to call these different companies.  Most have been not only helpful and informative, but it's also fun to talk with the nutrition associates.  And I'm calling companies throughout the United States. Each time i call a company, i ask what state they are located in and what the weather is like there.  It's just fun talking to people who are fairly knowledgeable about the gluten free diet and requirements.  
For instance, I called Amy's Kitchen to check out why it is labeled gluten free but states that it is prepared in facilities that may process wheat products.  She explained how rigorous their cleaning and testing of equipment is before they make a gluten free product.  I understood that they also keep their gluten free ingredients on the loading dock (short term) until it can be placed in a gluten free storage area.  
A lot of their products (all?) are actually prepared by hand; for an example she told me that the frozen pizza dough is actually formed by a person, and the burritos are folded by hand.  
Really wish I could tour their facilities to see this, but contamination issues prevent this.
I also called the number on the back of Milky Way bars.  It's one of my favorite chocolates, so I called about the gluten free status.  Yup, they are "generally" gluten free, but during busy seasons (Halloween, Christmas, Easter) they may use a contracted facility that does process wheat products.  When that happens, they are very careful to print that information on the package.  But hallelujah, I can eat Milky Way bars again!!
Always in doubt about a product, call the number listed on the label and ask them.  It's fun and you can gain a little more insight into the workings of these companies.
I'll list at another time more companies that I've called.  
Have any of you called a company?  I'd love to hear which ones and what they said.   
I'm keeping a binder with this info in it so that I can re-check the gluten free products. 
Please share your experiences.  It helps us all to share this kind of info.  
If in doubt, always call the company!
Well, I'm going to have my much beloved milky way mini bar.
Enjoy!